Returns & Exchanges

We get that sometimes things just don't work out & returns are needed. We're here to make your return process as easy as possible!

Click HERE to go to our returns portal to process a return.

Returns postmarked within 7 days of delivery date will be eligible for a refund on the original method of payment or store credit.

Returns postmarked within 8-14 days of delivery date are eligible for store credit only.

Once delivered to our headquarters, returns will be processed within 5 business days.

After 14 days, we are unable to accept returns on any purchases. No exceptions.

Original shipping fees are non-refundable.

US RETURNS:
Return shipping is FREE within the U.S. if you choose to receive your refund as a store credit (within 14 days of delivery). 

Return shipping is $7.95 if you choose to be refunded in the original method of payment (within 7 days of delivery). This amount will be deducted from your return amount.

CANADA RETURNS:
Our current shipping provider does not support online returns from Canada.
If your items fit within the return policy and you'd like to send them back, simply mail them back to us with THIS return form completed. Shipping is the responsibility of the customer.

We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.

CONDITIONS:

All items must be returned to us in their original condition with all original tags still attached. UNWORN & unwashed. Smoke, deodorant and perfume free. If the items shows any sign of being worn, we will send it back and will not issue a refund.

The following items are FINAL SALE:

  • Jewelry
  • Sunglasses
  • Sale/ Clearance Items
  • Items purchased with at a discount of 35% off or more. 

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

EXCHANGES:

  • Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
    • Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
    • Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.

DAMAGED/ DEFECTIVE/ INCORRECT ORDERS:

  • Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
    • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
    • All reports must be made within 3 days of receiving your order or it will not be accepted.
    • Please contact us immediately at hello@tulaboutique.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.

LOST OR STOLEN PACKAGES:

Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.